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Training
FH Hospitality derives its networks and professionalism in handling the needs of hospitality and tourism students by providing current and up to date training in all aspects of hospitality.
FH Hospitality provides individual and group training through various modules aimed at improving skills set and future employability.
In addition, the FH Hospitality job placement program, created for Korean nationals provides the unique opportunity to train with Australian market leaders in Hospitality and Tourism.
Leading companies including The Crown Group, The Red Rock Leisure Group and The Publican Group are providers of such training and employment.
Successful Korean students will be closely managed by FH Hospitality and their prospective employer so that they progress in their development of skills and knowledge in one of Australia’s fastest growing industries.
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Training courses
Coffee Making
- Espresso quality
- Machine cleaning and maintenance
- Grinder cleaning and maintenance
- Milk handling
- Presentation and coffee art
- Coffee modifiers and upsizing
Receiving and Handling Stock (FOH/BOH)
- Check incoming stock against delivery note
- Identify, record and report variations
- Inspect stock quality
- Transporting and storing received stock
- Stock rotation and maintaining storage areas
- Transferring stock between venues
Beverage Service
- Draught beer pouring techniques and trouble shooting
- Spirit pouring and knowledge
- Introduction to wine
- Introduction to cocktails
- Recording and reducing wastage and spillage
- Order of service
- Bar service hygiene, presentation and etiquette
Table & Food Service
- Greeting and seating
- Setting and clearing tables
- Menu knowledge and specials presentation
- Understanding dietary restrictions
- Taking orders and communication with the kitchen
- Food service hygiene and etiquette
- Serving beverages and wine at the table
- Upselling and replenishing
- Order of service
- Presenting customers the bill
Customer Service
- Verbal and non verbal communication
- Exceeding expectations
- Dealing with conflict situations
- Promoting products and services
- Mis en place (FOH/BOH)
- Restocking and replenishing service stations
- Venue cleanliness and maintenance
- Cleaning rosters and opening/closing procedures
Mis en place (FOH/BOH)
- Restocking and replenishing service stations
Venue cleanliness and maintenance
Cleaning rosters and opening/closing procedures
OHS (FOH/BOH)
- Pubsafe /Worksafe modules
- Safe chemical handling and storage
- Safe gas handling and storage
- Emergency and evacuation procedures
- Security and safety
- Bullying, Harassment and Workplace stress
Financial
- Processing cash sales
- Processing and managing table accounts
- Refund policy and practices
- Complimentary, promotional and management transactions
- Credit card and eftpos transactions
- Bar tabs and accounts
Licensing, Local Government and Landlord Compliance (FOH/BOH)
- RSA completion
- Basic food hygiene and safety
- Landlord Policy, Procedures, Rules and Regulations
Coffee
- Machine maintenance and trouble shooting
- Espresso quality, grinder maintenance and trouble shooting
Stock Control (FOH/BOH)
- Setting par levels and ordering stock
- Receiving stock and moving stock
- Understanding invoices, credit notes and trouble shooting
- Returning excess or poor quality stock
- Stock rotation and handling
- Cellar handling and trouble shooting
- Postmix handling and trouble shooting
- How to conduct a stocktake
- Bevinco reports
Product knowledge (FOH/BOH)
- Advanced cocktail and spirit training
- Advanced wine knowledge
- Understanding kitchen operations and basic food prep
- Monitoring wastage and trouble shooting
Communication (FOH/BOH)
- Effective and positive communication techniques
- Dealing with difficult customers
- Dealing with conflict and assertiveness techniques
- Tools for motivating and training staff
- How to hold difficult conversations
Image & Brand (FOH/BOH)
- What is a brand?
- Understanding brand management
- Basic marketing principles
OHS (FOH/BOH)
- Maintaining plant and equipment
- Advanced chemical storage, handling and MSDS information
- Hazardous Gas storage and handling
- Worksafe rules and regulations
- How to deal with accidents and incidents
- How to deal with workplace bullying and harassment
Human Resources (FOH/BOH)
- Overview of rostering and payroll
- Understanding and controlling labour costs
- HR laws and policies
- How to deal with complaints or grievances
Financial (FOH/BOH)
- Counting floats, reconciling and reporting revenue
- Cash variances and trouble shooting
- Cash security and safety practices
- Understanding cost control and trouble shooting
Training is customized based for participants and includes:
- Cost Management and Budgeting
- Advanced POS skills
- Effective People Management
- Marketing and Business Development
- Leadership Style
Training is customized based for participants and includes:
- Managing and Implementing Change
- Business Plans and Strategic Thinking
- Business Writing Skills
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